Kurami is a meal delivery service with a unique focus on gut health. Kurami prepares, from scratch, freshly made meals and delivers them to your home or office. Our Chef and our dedicated nutritionist work together to plan and prepare your meals. We strive to make meals that are both balanced from a nutritional standpoint and flavourful. 

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Your order will arrive in the morning, between 6:00-9:30. Please leave details about your safe place so that you will find your order where you prompted us to leave it. This is your responsibility.

Our standard delivery days are as follows:

• Monday (Monday & Tuesday food).
• Wednesday (Wednesday & Thursday food).
• Friday (Friday, Saturday & Sunday food).

You will receive a live tracking link via email from our third-party courier the morning of your delivery.

Yes! Kindly note that we only offer box & ice pack pick-up services to our subscription, London-based clients.

The driver will ring your flat unless specified with delivery instructions or via email. If nobody answers, the order will be left on your doorstep so you can enjoy your Kurami meal as soon as you wake up. Kindly note that we do not take responsibility for damaged, lost, or missing orders once they have been delivered. We will always do our best to assist you in locating your parcel.

Please make sure to indicate a safe place for delivery. If you decide not to leave a safe place, and we are unable to deliver your order, you will be charged for that meal day.

Please contact info@kurami.co.uk if you need to amend your delivery instructions.

We require a minimum notice of three working days to make any changes to your delivery instructions and/or address. This is your responsibility.

Our delivery partner will do their best to return to your home and attempt the delivery again on the same day. If you are not in and are unable to sign for your order, kindly indicate a safe place on the order form. If you decide not to indicate a safe place, and we are unable to deliver your order, you will be charged for that meal day. If nobody answers, the order will be left on your doorstep so you can enjoy your Kurami meal as soon as you wake up. Kindly note that we do not take responsibility for damaged, lost, or missing orders that once they have been delivered. We will always do our best to assist you in locating your parcel. Your one-off or subscription service will stay active. Given the fresh nature of our products, unfortunately, we cannot reattempt delivery the day after. If you do not indicate a safe place, the third-party delivery courier will find the best possible safe place and leave your box there. Kurami is not liable for any missing packages.

The cut-off times will show automatically when placing your order.

If your order is received after the cut-off time, we reserve the right to serve you on the next available date. You are responsible for ensuring that we receive your order before the cut-off time.

Delivery is free if your purchase is above 45 pounds!

Anyone can sign up for our meal paths. If you have any medical conditions, please contact a medical professional to make sure this is suitable for your dietary needs. Unfortunately, we cannot cater to clients who suffer from anaphylactic shock to severe allergies.

Our full box option will include everything you need for a full day: breakfast, lunch, dinner, snacks and drinks. We are unable to customise macros.

Our menu changes based on produce availability to ensure that your meals are always prepared with the freshest and best quality products. We have a rotating menu to ensure you do not get bored and do not suffer from palate fatigue!

Each meal day is carefully designed and approved by our dedicated nutritionist to ensure that your meal day, as a whole, is comprehensive and varied. This is one of the reasons you cannot pick which dishes you want to order.

Our macro split across all paths is as follows:

Protein: 20%

Carbohydrates: 40%

Fats: 40%

Our nutrition philosophy is based on the following core pillars: 

- Our dedicated nutritionist approves all our meals. 

- We focus on promoting a balanced diet to nurture the body through a diverse offering.

- We do not use any ingredients that contain gluten and dairy.

- We prepare our meals daily to ensure these are fresh with no added preservatives. 

- We cut the number of free sugars and use alternative sources such as agave nectar. We have filled our meals with fibre-, nutrient- rich foods and colourful and varied vegetables!

- We promise to keep your tastebuds entertained with international flavours! 

- We include up to 4 plant-based days weekly. This helps increase the amount of dietary fibre in your meals and plant diversity.
- Fatty fish is served once weekly.
- Eggs/Crustaceans are each served once weekly.
- Lean meat is served between 2-3 weekly.
- If you would like to see the menu ahead of ordering to make sure that animal protein will be included in your meal day, kindly email us at: info@kurami.co.uk

Our nutritionist has devised and approved all of our meal days and works tirelessly with the Kitchen Team to ensure that all the meals are balanced, varied, and an absolute thrill to your palate! We are unable to customise macros.

Meat

Our selection of meat includes turkey and chicken. We only use the finest organic meat, certified by the Soil Association. We proudly source the finest quality of grass-fed, free-range, organic meats.

Fish

Our selection of fish includes the well-loved British, chalk stream trout, salmon and mackerel. Chalk stream trout swim against fast-flow water, making this a very lean cut of fish. Additionally, the spring water in which the fish swim is filtered through chalk downlands into underground aquifers. The Environment Agency rated the water with the highest achievable grade (Class A). This process eliminates the muddy taste often associated with Rainbow Trout. We also include prawns in our meal paths.

Most of our meals are plant-based. This is to encourage plant diversity, increase dietary fibre, and encourage plant diversity.

- We have, on average, four plant-based days weekly.
- Fatty fish is served once weekly.
- Crustaceans are served once weekly.
- Eggs are served at least once weekly, in either a main or breakfast option.
- Lean meat is served between 2-3 weekly.

If you want to see the menu ahead of ordering to ensure that animal protein will be included in the meal days you are ordering, kindly email us at: info@kurami.co.uk.

We are happy to offer halal. This needs to be specified in the dislike section of the order. Kindly note that our kitchen is not halal, and we cannot guarantee a lack of cross-contamination. If you have any questions, kindly reach out before ordering, as all Kurami meals are non-refundable.

The minimum number of days you need to sign up for is 2.

Our meals are prepared without any ingredients or additives that contain gluten or dairy. Due to our organisation, we cannot ensure that our food is free from allergens. Unfortunately, we cannot cater to clients suffering from anaphylactic shock or severe allergies.

We are unable to cater to clients who need to avoid nightshades or would like to eliminate entire food groups from their meal path.

Kindly find the ingredient dish and allergy notice attached to each box you receive. Please check this before you start eating or drinking any of our dishes. 

If you have more than three allergies or dislikes, please get in touch with info@kurami.co.uk before placing your order, as this may be subject to a supplement.

You are responsible for informing us of any allergy/dislike you may have. If you forget to add an allergy/dislike to your account or do not contact us at least three working days before your first delivery, we cannot guarantee we will be able to cater to you.

Kindly note that all Kurami meal paths are non-refundable.

Our team is able to remove the ingredient but does not necessarily guarantee substitution for it.

We recommend that clients respond to their confirmation email once they place their order so that we can check that the allergy was processed correctly.

Additionally, as all Kurami meal paths are non-refundable, we would suggest a 2-day one-off meal path so that you can try the service and see if Kurami is to your taste.

Yes, you can! Please do let us know when you order.

We source our food from the UK where possible and support working with smaller farmers.

We source organic food where possible. 

This depends on the day of the week on which your subscription starts. Please see the overview below: 

- If your meal plan starts on Monday, you will be billed on Wednesday.
- If your meal plan starts on Wednesday, you will be billed on Thursday.
- If your meal plan starts on Friday, you will be billed on Monday.

If your payment fails, the system will automatically re-attempt charge on the next day. However, if this happens, please email us so that we can check if we can schedule you in for the desired start-date. Otherwise, you will be scheduled in for the first available delivery date.

Kindly note that we reserve a right not to issue a refund once your weekly charge has already been taken.

Yes, you can pause your subscription. We have made it as easy as possible to skip your subscription orders. You can do it yourself by logging in to the “My Subscriptions” page and clicking on “Pause Subscription”. Kindly note that the date on your account section reflects the date you will be charged and not your delivery day. You are charged one week before your subscription is meant to start.

We would recommend that you email us after trying for the first time (or times!) so that we can ensure that everything goes smoothly!

After your first two consecutive orders, you are able to skip your deliveries.

Log into your Kurami account.

Select the burger menu on the top left, and click on "My Subscriptions" at the bottom.

You will now see your Kurami subscription details.

You are able to either pause your order or click on manage upcoming orders and skip some deliveries.

Kindly note that the date on your account section reflects the date you will be charged and not your delivery day. You are charged one week before your subscription is meant to start.

We would recommend that you email us after trying for the first time (or times!) so that we can ensure that everything goes smoothly!

You can cancel your subscription after two weeks (minimum order). As our subscription is charged weekly, we will always complete your week and deliver all meals left that week. 

Kindly note that we reserve a right not to issue a refund once your weekly charge has already been taken.

To ensure that your meals are always prepared with the freshest and best quality products, our menu changes based on the availability of produce. We have a rotating menu to keep the meals interesting and diverse, and do not suffer from palate fatigue!

When creating your box, kindly ensure you select the subscription option if you want your order to renew weekly automatically. Kindly note that the minimum term for a subscription is two consecutive orders. If this is not possible for you, please select a one-off path.

The minimum number of days for a subscription to Kurami is two weeks. If you would like to try our programme for a shorter time, you can choose the number of days you need (2, 4, 6, 7) from our one-off programme and then decide whether to order a subscription.

Yes, all of our packaging is recyclable!

We offer box & ice pack pick-up services to our subscription, London-based clients.

Any outer packaging and paper can be thrown out with your paper waste. Any plastic can be thrown out with your plastic waste. Kindly rinse all containers before disposing of them.

Did you know that Kurami is certified plastic neutral? For every kg of plastic used, we make a contribution to clean-up initiatives around the world.

The ice packs are fully recyclable. Once defrosted, cut open the pack and pour the non-toxic solution down the drain. We recommend using hot tap water to help dissolve the gel faster.

The outer plastic can be recycled according to your local recycling regulations.

Always check with your council for up-to-date advice.

Plant-based milks are used as the base of our Kuramylks and are flavoured with different spices. Please check individual drink pages for the complete ingredient list!

Natural separation is expected. Please keep all drinks refrigerated, and shake before drinking!

Yes, you can! They are delicious, both iced and hot!

No - we wanted to ensure that there were no added sugars in our juices! 

Yes, you can! If your order is over £50, then delivery is free! 

Kindly see below the terms for redeeming your Kurami Rewards:

• £10 discount on minimum spend of £85.
• £20 discount on minimum spend of £85.
• £40 discount on minimum spend of £200.
• £60 discount on minimum spend of £220.
• £80 discount on minimum spend of £250.

Valid only one one-off orders.

These can be changed to our discretion. The rewards expire after 1 year.

Thank you for sharing your love of Kurami with your friends and family! Follow the link and once your friend uses your code, you will also receive £ off your next order!

Thank you for sharing your love of Kurami with your office! As a token of our appreciation for every successful referral, we are glad to offer you a £50.00 discount! 

Please send your full name, Instagram handle, and email address details to the following email address: info@kurami.co.uk.

Yes! As long as you are 18 years old. Please send us your details today for review!

If you select our dish of the day option, you can quickly complete your purchase online, and we will deliver a selection of fresh, seasonal meals. You can select how many team members are having lunch and how many are vegan and add any allergies directly on the website. If you would like to see a menu, choose your dish and customise your delivery, please contact us at corporate@kurami.co.uk.

Please email: corporate@kurami.co.uk.

All our meals are delivered cold, ready to eat. Heating instructions are provided in your box.

Our meals arrive in individual portions to ensure your health and safety.

Please fill out this form on our contact us page. We will get back to you as quickly as possible!

Please fill out this form. Alternatively, during our business hours or send us an email at info@kurami.co.uk. We will get back to you as quickly as possible! Please take pictures and send them to us so we can resolve your problem more promptly!

Your box will be delivered before 17:00 on your chosen delivery date. We currently deliver on Fridays.

Your meals are freshly prepared by our London team and delivered to you ready to enjoy.

You will find the expiration date on each food container. Due to the fresh nature of our product, the expiry date is no longer than 3 working days from arrival. However, you can freeze the dishes for later!

You can freeze all of our meals. We recommend consuming them within three months of purchase. 

You will find reheating instructions on the bottom of each dish. We recommend defrosting the dishes completely prior to reheating, emptying the tray in a pan and warming up. Start with any animal protein first, and then add the remaining components.

Each dish will serve one person.

All our packaging is recyclable.

The film used to close the tray is recyclable, while the tray itself is compostable. Please peel the inside film off, and recycle it separately.

The outer box is made of kraft cardboard and can be recycled in your paper waste.

For the inner lining, click here for ideas on how to reuse or recycle it!

The gel packs should be disposed of as follows. Open the ice packs, and drain the non-toxic gel in your sink. Always check with your local council for best practices for recycling in your area. 

Yes, the boxes are insulated with wool fibre and ice packs. 

Unfortunately, we are unable to cater to individuals who suffer from allergies. If you are based in London, why not try our path option?

Yes, we have a great selection of dishes! We love feedback; if you would like to see more dishes for your preference, kindly email us at info@kurami.co.uk

You can amend your order if you notify us at least 3 business days before your delivery. All Kurami products are non-refundable.

All of our meals are made without ingredients that contain gluten or dairy.

You certainly can! Our minimum order per box is of 6 trays.

You can pause your subscription by logging into your account or emailing us at info@kurami.co.uk.

We cannot modify your order unless you reach out at least 3 days before your delivery date.

All Kurami meal paths are non-refundable.

You can cancel your subscription by logging on your account or emailing us at info@kurami.co.uk

We are unable to cancel your order unless you reach out at least 3 days before your delivery date.

All Kurami meal paths are non-refundable.

Yes! You will be able to change your details by logging into your account. Unfortunately we are unable to take card details via email.

You are unable to specify a delivery time or window for your box.

In order to process your order, you will need to specify a safe place.

We are unable to edit your instructions to your order unless you reach out at least 3 days before your delivery date. 

Kurami is not liable for any lost, stolen or damaged packages.

Please reach out to us at info@kurami.co.uk, and we would be delighted to look into this for you.

Kindly note that if you are not in, our delivery partner will do their best to follow your safe place directions.

Your box will be left on your doorstep if no instructions are left, or the instructions are unclear. We are not liable for missing boxes. 

Please reach out to our delivery partner DPD as they will be the best point of contact. If you need any assistance, kindly email us at info@kurami.co.uk, and we would be delighted to look into this for you.

Kindly note that if you are not in, our delivery partner will do their best to follow your safe place directions. Your box will be left on your doorstep if no instructions are left or if they are vague.

Kurami is not liable for missing boxes.